*This will be a Remote / Hybrid or in-person position; periodic travel to Victoria, BC will be required.*

For over 25 years Smart Dolphins has been helping businesses on Vancouver Island and beyond thrive through technology with exceptional IT solutions and genuine care. If you’re looking for a team that values curiosity, embraces innovation, and knows how to have fun along the way, you’ve found it. You’ll join our Pod: a group of passionate, caring, and clever Dolphins who are dedicated to shaping the future of work and making a real splash for our clients and in the community! 

Some of our notable awards:

Great Place to Work® in Canada: 2019–2025
VIATEC Employer of the Year: Winner (2012) & Nominee (2025)

About the Role:

We are seeking an experienced Digital Skills Facilitator & Trainer to deliver high-quality Microsoft 365 training and support services to our clients. As part of our consulting team, you'll work with diverse organizations to build digital capability, improve productivity, and maximize the value of their Microsoft ecosystem investments.

This role offers variety and flexibility, you'll work with multiple clients across sectors, adapting your facilitation style to meet different organizational cultures, skill levels, and business needs. You'll be the trusted guide who transforms confusion into confidence and helps teams unlock the full potential of their Microsoft tools.
For a complete job description and to apply, please go to our website!

Key Responsibilities:

Client Training & Facilitation
Curriculum & Resource Development
Client Relationship Management
Change Enablement & AI Adoption

Qualifications (Required):

Deep Microsoft 365 expertise: 5+ years of hands-on experience using the full Microsoft ecosystem in professional settings
AI awareness: Understanding of AI capabilities in productivity tools and ability to explain AI concepts to non-technical audiences
Training/facilitation experience: Proven track record delivering technology training to adult learners in professional environments
Client-facing skills: Strong interpersonal abilities, professional presence, and comfort working with diverse organizational cultures
Adaptability: Ability to quickly understand different business contexts and customize training approaches accordingly
Communication skills: Exceptional ability to explain technical concepts in accessible, jargon-free language
Self-directed: Comfortable working independently, managing your schedule, and coordinating with multiple clients

Finding the right person is of paramount importance to us. We hope that this overview of the opportunity sparks a strong interest in that right person. If you feel that this person is you, please submit your resume. We like to receive an up-to-date and applicable resume with a brief cover letter describing why you are an excellent candidate for this position.